Privacy policy

Turtle Box values the trust you place in us when you visit our website www.turtlebox.in  and purchase our gourmet dry fruits, nuts, and gifting products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at turtlebox.india@gmail.com or by mail using the details provided below:

E-19 Lajpat Nagar 3, Ground fl, 110024 New Delhi DL, India

1. Information We Collect

When you interact with Turtle Box, we may collect:

  • Personal Information: Name, email address, phone number, billing/shipping address, payment details (processed securely through payment gateways).

  • Non-Personal Information: Browser type, device details, IP address, and cookies for improving site performance.

  • Transactional Information: Order history, product preferences, and communication with our support team.

2. How We Use Your Information

We use your data to:

  • Process and deliver your orders.

  • Provide order updates, account information, and customer service.

  • Personalize your shopping experience and product recommendations.

  • Improve our website, products, and customer engagement.

  • Send marketing updates, offers, and newsletters (you can opt-out anytime).

  • Comply with legal and regulatory requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share it with:

  • Trusted Service Providers: Payment gateways, delivery partners, IT and support services – only to fulfill your orders and improve services.

  • Legal Authorities: When required by law, regulation, or to protect our rights.

4. Cookies & Tracking

  • Our Site uses cookies to enhance browsing, remember your preferences, and analyze traffic.

  • You can manage or disable cookies through your browser settings, but some features may not function fully.

5. Data Security

  • We use SSL encryption and secure payment gateways (e.g., Razorpay, PayU, Stripe, etc.) to protect sensitive data.

  • Despite safeguards, no online system is 100% secure. By using our Site, you accept this risk.

6. Your Rights

You may:

  • Access, update, or delete your personal information by contacting us.

  • Opt out of promotional communications at any time.

  • Request information about how your data is used.

7. Children’s Privacy

Our products and services are intended for individuals 18 years and older. We do not knowingly collect data from children.

8. Third-Party Links

Our website may include links to third-party sites (e.g., Instagram, payment providers). We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.